Quality Management System


Academy Policies and Procedures form the basis of the Academy Quality Management System by providing more detailed requirements for practice than specified in the relevant legislation, or covering areas of operation not covered in formal legislation.

A policy is a formal statement of principle that explains how Academy operations, culture and philosophy are to meet and exceed statutory, regulatory or organisational requirements. Policies enhance the operations and management of the Academy. They serve as a basis for future decisions and actions, and encourage strong decision-making and improved safety by offering detailed guidance. Policies also increase consistency of action by increasing the probability that individuals will make similar decisions when independently facing similar situations.

Academy policy is defined using all of the following criteria:

  • it directly addresses and supports Academy core values, principles, culture and philosophy

  • it is a formal statement of principle that regulates, directs and controls Academy operations

  • it has application across the Academy 

  • it will change infrequently and sets a course for the foreseeable future but will be subject to regular review as part of the Academy continuous improvement regeme.

  • it implements or enables the Academy’s strategic plan

  • it ensures compliance and acts to reduce risk

Academy policies are divided into three categories:

Academic policies and procedures – those that influence decisions made by academic staff in direct connection to their teaching, learning and assessment practices, or to establish a framework for the quality assurance of programs and courses.

Service policies and procedures – those policies that relate to sales, marketing, admissions and customer experience.

Governance and corporate policies and procedures – those that relate to the structures and processes of decision making and the controls and behaviours that support effective accountability and performance outcomes. This category also includes policies and procedures, such as human resources, finance, maintenance and facilities.

Processes and Procedures

Processes and procedures tells users how to, and who will, implement the policy.

Processes provide broad guidance and procedures provide specific, factual, succinct and detailed or step by step instruction. Procedures should evolve and improve over time as new tools emerge, new processes are designed and the risks associated with an area change in response to internal or external environmental impacts. There may be more than one process or procedure informing a policy.

Processes and procedures may take various forms from detailed instructional flow charts to comprehensive Guidance documents and formal Manuals.


Policy implementation may require use of additional documentation such as templates and forms. Where relevant, and where they fall within Academy Document Control system, these documents will be associated with the corresponding policy and will be used in accordance with the policy.